Terms & Conditions

Please read the terms and conditions carefully before using tigerofsweden.com (the "Website").

By using and shopping on our Website, you agree to accept the terms and conditions described below. As the terms and conditions may be updated from time to time (for example to reflect changes in technology, our business model, our system's capabilities or relevant laws and regulatory requirements), we recommend that you check this page regularly to take notice of any changes we may have made in the terms and conditions.

The online store is open 24 hours a day, except if due to maintenance work. For your convenience, we endeavor to execute such work in the night time.

In order to shop at tigerofsweden.com you must be at least 18 years of age and possess a valid credit card accepted by us. You have the right to inform us of your withdrawal of the purchase, without penalty and without justification, within 14 days as of the day following the delivery of the product.

Please note that we only accept orders from private consumers, and you are not allowed to place orders for or on behalf of a business.

Your national legal guarantee of conformity for goods applies to this purchase.

At the moment we can only fulfil your order, if the delivery address is a home or office address in one of the countries we deliver to. Further, we do not deliver to P.O. boxes.

We may decline an offer or cancel a purchase in any of the following situations, without being liable for any damages or costs. We will notify you by email in advance of any such action, to try and resolve the issue and will return any applicable payments made to us without deduction:

Your payment information is incorrect or not verifiable, or you are not approved in the credit evaluation;
Your order may have been placed for fraudulent purposes, or in connection with a criminal offence or other unlawful activity;
There was an unintentional error on the Website; e.g. a payment error etc.;
We have reason to believe you are a minor under the age of 18;
We could not deliver to the address provided by you.

By placing an order on our Website, you are making an offer to us to purchase the products you have selected on these terms and conditions. We may or may not accept your offer at our discretion. We can only accept offers that are made through our website. We cannot accept offers made by phone, e-mail, letters or fax.

AT WHAT POINT IN THE ORDERING PROCESS ARE YOU BOUND BY YOUR ORDER?

The moment you click "Pay" and the receipt is displayed on your screen, you are bound by your offer, however, please see "Returns, Withdrawals and Complaints". The displayed receipt is an automated acknowledgement that means we have received your submitted offer. However, the acknowledgement does not mean that we have accepted your offer, and we reserve an explicit right to decline your offer after you have received the automatic acknowledgement. If we accept your offer, you will receive an e-mail from us confirming that we have accepted your order (order confirmation). The contract between you and us will be effective from the time that the order confirmation is sent. If you made an error when placing your order, please contact us and we will be happy to assist you. However, please always make sure to review your offer before placing it. Before submitting, you have the possibility yourself to edit any information you have entered, such as the delivery or billing address or credit card information, or change or delete items in your shopping bag.

LANGUAGE OF THE CONTRACT

The language of the contract is English.

ACCESS TO THE AGREEMENT

We store all contracts made, including your offer and the order confirmation, and we recommend that you file these too, as subsequently the documents will not be accessible. However, please see "Track your order and view history".

FRAUD SCREENING

In order to protect our customers and maintain the security of shopping online, we may run verification checks on the data you submit when you place an offer. These checks may include address and payment verification and screening of your offer to prevent fraud.

We accept the following payment methods:

VISA
MasterCard
Amex (Australien, Østrig, Belgien, Canada, Danmark, Finland, Frankrig, Tyskland, Irland, Italien, Holland, New Zealand, Norge, Sydafrika, Spanien, Sverige, Schweiz, Forenede Arabiske Emirater, Storbritannien, USA og Åland kun.)
Maestro (Kun Storbritannien og Canada)
Paypal (Australien, Østrig, Belgien, Canada, Danmark, Finland, Frankrig, Tyskland, Irland, Italien, Holland, New Zealand, Norge, Sydafrika, Spanien, Sverige, Schweiz, Storbritannien, USA og Åland kun.)
iDeal (Kun Holland)
Klarna / Faktura (Australien, Østrig, Belgien, Canada, Danmark, Finland, Frankrig, Tyskland, Irland, Italien, Malta, Holland, Norge, Polen, Portugal, Sydafrika, Spanien, Sverige, Schweiz, Storbritannien, USA, Åland kun)
Real-time banking / pay now with Klarna (prev. Sofort) (Austria, Belgium, Germany, and Switzerland)
VISA/Dankort (Danmark)
MobilePay (Danmark & Finland)
Bancontact Card (Belgien)
Swish (Sverige)

Please note that we cannot accept any payment methods not specified above. If you try to pay by any other methods, we will not be liable for your loss of payment or any other damages caused by your action.

CREDIT CARD VERIFICATION NUMBER

To maintain your own security and prevent fraud, you will be asked to enter your Card Verification Number (CVV) when paying with credit card. You can find the 3 digit number on the back of your credit card. It generally appears to the right of your credit card number.

PAYMENT PROCESSING

If you place your order with a credit card, the payment will be deducted from your bank account when your order and data have been verified and your ordered products leave our stock for delivery.

If you place your order using Paypal, Real Time Banking, iDeal or a debit card, the payment will be deducted from your account when we confirm your order.

If you place your order with Klarna the payment will be deducted from your bank account once you have paid the invoice.

Please note that your billing address must be entered exactly as it appears on your bank statement.

All prices on products, delivery charges and other services include value added tax (VAT).

The delivery charge is added per order. For details concerning the charges for your specific country, please visit our Website. We will always inform you of the total price, including all taxes, VAT and other costs such as fees and possible delivery costs, before you place your order.

If you are residing outside EU and eligible for VAT refund on your purchase, we will refund the VAT on your purchase, provided that you submit to us (i) documentation that your place of residence is outside EU, (ii) a copy of your invoice complete with such stamps and confirmations from customs authorities in the exporting country as are required under the rules applicable at the time of your request for the refund, and (iii) any other documentation that may be required by the authorities in the country where you have made your purchase. The documentation should be submitted to Customer Care in the country where you have made your purchase. We may decline the VAT refund, if we assess that the documents you have provided do not meet applicable requirements.

The prices displayed on the Website are those that apply at the time of purchase. The prices may be subject to change without notice, but changes will not affect orders which we have accepted. We endeavor to avoid information errors, but please note that pricing errors, spelling errors and other errors or mistakes can occur from time to time. We will verify prices as part of our confirmation procedures. If the correct price is less than our stated price, the lesser amount will be charged to you. If the correct price is higher than the price stated on our Website, we will attempt to contact you. If we are unable to contact you, we will reject your offer and notify you by e-mail.

All displayed prices are quoted in the currency that refers to your country. If you want to change the country selection please use the country selector in the top of the site. Your delivery address will decide which currency you will be charged in. Please note that changing the country of delivery may have an influence on the price and the delivery costs. You may pay in any of the currencies listed below:

American Dollar (USD)
Canadian Dollar (CAD)
Danish Kroner (DKK)
Euro (EUR)
Norwegian Kroner (NOK)
Swedish Kronor (SEK)
Swiss Francs (CHF)
UK Pound Sterling (GBP)

ORDER SECURITY

We utilise Security Socket Layer (SSL) technology, one of the most secure systems for ordering online that allows encryption of your information, such as your name and address, and critical personal information, such as credit card information. Your information will be encrypted from the moment you enter it, and your personal information will not be saved on a public server. That means that information passed between you and our Website cannot be read in the event someone else intercepts it. The SSL technology provides an authentication that assures your browser that your data is being sent to the correct secure computer server; an encryption that encodes all data, so only the secure server is able to read it; and a data integrity that checks that the transferred data has not been altered.

We have extended our ship-to list ahead of the launch of our new site. And we now deliver to all the following countries:

Albania
Andorra
Armenia
Australia
Austria (excl. Riezlern)
Bahrain
Belgium
Bosnia and Herzegovina
Bulgaria
Cambodia
Canada
Croatia
Cyprus (excl. Northern Cyprus)
Czech Republic
Denmark (incl. Faroe Islands and Greenland)
Estonia
Finland (incl. Aland Islands)
France (excl. Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, Saint Pierre, Wallis and the Futuna Islands, and New Caledonia)
Germany (excl. Island Helgoland, and area of Busingen)
Georgia
Greece (excl. Mount Athos)
Hong Kong
Hungary
Iceland
Indonesia
Ireland
Japan
Kuwait
Latvia
Liechtenstein
Lithuania
Luxembourg
Italy (excl. Campione d’Italia, Livigno and Vatican City)
Macedonia
Malta
Malaysia
Maldives
Mexico
Monaco
Montenegro
Moldova
Netherlands (excl. Aruba and the relevant territories of the (Dutch) Antilles)
New Zealand
Norway (excl. Svalbard)
Philippines
Poland
Portugal
Romania
San Marino
Serbia
Singapore
Slovakia
Slovenia
Saudi Arabia
South Africa
South Korea
Spain (excl. Canary Islands, Ceuta, and Melilla)
Sweden
Switzerland
Taiwan
Thailand
Turkey
United Arab Emirates
United Kingdom (incl. Isle of Man, Jersey, and Guernsey)
United States of America
Vietnam
Qatar

Currently we offer delivery with the following shipping carriers:

Postnord
DHL
UPS

The delivery carriers available, depends on the country that you are shipping from and which services are available in that country. The delivery options can be seen in the cart once you are ready to check out your order. The different prices per carrier can also be shown there, since these might differ depending on the location/carrier.

Please note that all deliveries will be to your home address, and not to a pick-up point. Please make use of the tracking information received from your order, so you are able to see when your order will be delivered. It is always recommended to make sure that someone is at home to collect your parcel.

As a Tiger of Sweden Society member, we offer complimentary standard shipping on purchases for customers in Sweden, Denmark, Norway and Finland. For all other markets we offer complimentary standard shipping on purchases we over a minimum order value when logged in to your account. Please refer to the shopping bag to view the complimentary shipping threshold for your region.

PRODUCT INSPECTION

Please note that you bear the risk for the products you have ordered when the delivery is completed. If the packaging appears to be damaged, please do not accept the shipment. Without prejudice to your statutory rights and remedies you have the responsibility of inspecting your products for any faults and, in the event, giving us notice of any complaints. In the case of defective products or inconformity with your order, you will have the choice of returning the defective product and we will refund you the purchase price and all delivery cost when we have handled your return. You also have the right to keep the defective product and ask for a reduction of the price.

Your ordered products will be delivered from Monday through Friday, and the exact delivery time depends on the country of delivery. An order that has been submitted on a Danish public holiday will be processed the next working day following the public holiday.

TRACK YOUR ORDER AND VIEW HISTORY

When you have an account at tigerofsweden.com, you can track your orders by visiting "My Account" and clicking "My orders". There you can view your past orders and the status of your current order. If you don’t have an account, please contact us and we will do our best to inform you about your order status.

THE RIGHT OF WITHDRAWAL

If you are a consumer (i.e. a private individual and not purchasing products on behalf of a business), you may withdraw your order at any time within 14 days.

THE RIGHT OF WITHDRAWAL PERIOD

The withdrawal period commences at receipt of the product and expires 14 days later. In case of split deliveries, the withdrawal period expires 14 days after receipt of the last product.

RETURNING CHRISTMAS ORDERS

For Christmas orders, meaning all purchases made from the 16th of November to the 23rd of December can be returned or exchanged until the 10th of January. If you wish to return a Christmas order, please follow the normal withdrawal and return procedure and notify us of your intent to withdraw from the purchase on 10th of January at the latest.

HOW DO YOU EXERCISE YOUR RIGHT OF WITHDRAWAL?

Before the expiry of the withdrawal period, you must inform us of the withdrawal with a notice sent on paper or another durable medium to which we have access, e.g. by letter or by sending us an email. You may use the withdrawal form attached below, but it is not obligatory. In addition, you must return or give back the product to us within a reasonable time from sending the notice, in any case no later than 14 days from the day on which we were informed about your decision to withdraw from the purchase. Please see the Return Guide that came with your order for more information. You can also exercise your right of withdrawal if, before the expiry of the 14-day period, you hand over the product to the postal services or another operator who has taken on the task of forwarding the product to us, even if you have not given prior notice to us. You may also exercise your right of withdrawal by abstaining from receiving the product or by abstaining from collecting it at the post office etc.

EFFECTS OF WITHDRAWAL

If you use your right to withdraw, we will reimburse you the purchase price of the item. Please note we do not offer reimbursement of the delivery and returns costs.

All returns will incur a small handling fee upon receipt. For Switzerland, if you withdraw from the purchase and return a product delivered to Switzerland we will not refund the delivery or return costs, and we will deduct a return handling fee of CHF 30.00 to cover our handling of the return and the costs of customs clearance.

For all other countries we will make the refund (excluding original shipping cost and a standard shipping cost will be deducted at the time of processing the refund to cover the returns cost) using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. Regardless of the payment method.

The refund will be made without undue delay, but no later than 14 days from the date we were informed of your decision to withdraw from the purchase agreement.

Please note that returned items must be in substantially the same condition as when sold. You are responsible for any deterioration in the value of the items that occurred as a result of careless handling, or handling that is not necessary to determine the nature, characteristics or function of the product.

Items can be returned or exchanged within 14 days of delivery. Within the EU, we offer you an exchange service free of additional charges. Please note a standard shipping cost will be deducted from the total refund amount as a charge for the return.

RETURNS AND EXCHANGES

Items can be returned or exchanged within 14 days of delivery. Within the EU, we offer you one complimentary exchange per order.

Please note for any returns an amount corresponding to a standard shipping cost will be deducted from the total refund amount as a charge for the return. Return costs and processes vary from country to country, for more information on returns for your country please view our chart.

Multiple purchases leading to returns cause unnecessary emissions. As a company, we are looking into ways in which we can improve our sustainability efforts and therefore ask if you have any questions regarding your garments contact Customer Care who would be happy to answer any of your queries ahead of your purchase. If you have any uncertainties about what size or style to order – we’re here to help. Our Customer Care team will gladly guide you through our assortment and size charts. Together we can help save the environment from unnecessary emissions.

RETURNING DEFECTIVE PRODUCTS

When we ship your products, we do our best to make sure that the products are top quality and in perfect condition. In the case of defective products or inconformity with your order, you will have the choice of returning the defective product and we will refund you the purchase price and all delivery cost when we have handled your return. You may also choose to keep the product and ask for a price reduction. Please note that products that are damaged as a result of wear and tear are not considered to be faulty. The claim shall be made when you discover the defect. Any notice given within a period of two months after you discovered the defect is deemed a timely notice, but in certain cases a longer period may apply under applicable law. Please contact us and we will arrange for the product to be collected by our courier. If you wish to place another order, we will be happy to assist you. For customers subject to Swedish law you have the right to return the product within 36 months. For customers subject to French law the following applies:

The warranty against any hidden defects of the goods sold, which applies for two years following the discovery of the defect.
The warranty of conformity of the Civil Code, which enables you to require that the product delivered be the same as the product ordered, and which applies for five years from the date of delivery of the product.
The warranty of conformity of the Consumer Code, which applies for two years from the delivery of the product.

Please note that any such claim requires that you have not used the products inappropriately and that the product is not defective due to your conduct.

INCORRECT ITEMS

Occasionally the wrong item may get sent out. If this has happened to you, we sincerely apologize. Please contact our Customer Care Team who will be able to re-order the correct item for you and arrange for the incorrect product to be collected by our courier.

Once we have received and processed your case, you will receive your refund. We aim to process a refund within 3 days of receiving the returned package, or of receiving a receipt that you have returned the package. We will notify you via e-mail that we have received and processed your case. From the time you receive our email, it takes another 5-10 business days for the refund to reach your account. Please note a standard shipment cost will be deducted from the total refund amount as a charge for the return. How long it takes depends on which bank or card issuer you have. Unfortunately, this type of possible delay is beyond our control. You will be refunded through the same means of payment with which the purchase was originally made.

Please note, for any returns an amount corresponding to a standard shipping cost will be deducted from the total refund amount as a charge for the return.

Do you have any questions, comments or complains related to your purchase please contact us. For your own convenience visit the Customer Service Center and submit your query.

To contact us by phone please use the following local numbers:

Sweden +46 10 888 70 20

Denmark +45 89 88 44 77

Germany +49 800 000 6106

Finland +358 9 315 84925

Netherlands +31 85 0013 444

France +33 9 71 08 05 05

Belgium +33 9 71 08 05 05

Spain +33 9 71 08 05 05

Austria +43 720 881748

United Kingdom +44 20 3872 0616

Norway +47 21 95 41 31

Switzerland +41 61 539 10 02

Canada +1(647) 952-6320

Ireland +44 20 3872 0616

Rest of Europe +46 10 888 70 20

Rest of World +1(647) 952-6320

You are welcome to contact Customer Service, if you have complaints regarding your purchase. Customer Service may be contacted by telephone, e-mail or regular mail. Contact details for Customer Service are included above.

You also have the opportunity to file a complaint with the Danish Competition and Consumer Authority’s Center for Complaints Handling, Carl Jacobsens Vej 35, 2500 Valby. You can file your complaint at www.forbrug.dk

You may also file your complaint via the Online Dispute Resolution center established by the EU Commission. This is particularly relevant for customers residing in a country other than Denmark. You can file your compliant at www.ec.europa.eu. When filing your compliant, you need to mention our e-mail address: customercare@tigerofsweden.se.

Tigerofsweden.com is the official online store for Tiger of Sweden and is operated by By Tiger of Sweden Denmark A/S, a company having the following registration and contact details:

Tiger of Sweden Denmark A/S

Company reg. no. 38 75 30 29

Antonigade 11

1106 København K

Denmark

We endeavor to have all offered items in stock. In the event that ordered items are out of stock, we reserve the right not to accept your offer. You will be informed by e-mail and any payments will be refunded if the payment was already processed. The prices and offers displayed on the Website are valid at the time they occur, unless other specific terms are stated on the Website. Pricing errors, spelling errors and other errors or mistakes can occur. We will verify prices as part of our confirmation procedures. If the correct price is less than our stated price, the lesser amount will be charged to you. If the correct price is higher than the price stated on our Website, we will attempt to contact you. If we are unable to contact you, we will reject your offer and notify you by e-mail.

PROMOTIONS

Welcome Discount

Enjoy a 10% discount on your first order with us. This exclusive offer is available to new customers only and cannot be combined with other promotions or discounts. Exclusions apply to Ben Cobb Styles, Nuda, and All Collection items.

As a valued member of our community, you'll continue to enjoy complimentary standard shipping on orders over the minimum value, even when using this welcome discount. Please note: A return fee will apply to all returns. Please note this offer could change or can end at any time.

Sale

Sale prices cannot be honoured after the promotional period has ended. Please note that the discount does not apply to shipping costs. Society Members, when logged in, can still take advantage of complimentary standard shipping on orders over the minimum value. Return fee applied to all returns. Please note sale dates may change and we can end at any time.

Archive Sale

Enjoy up to 50% discount on selected styles only, available both online and in-store for a limited time. Offer excludes our New Collection, Core Collection, Nuda and All Collection. This offer cannot be combined with other promotions or discounts. Sale prices cannot be honoured after the promotional period has ended. Please note that the discount does not apply to shipping costs. Society Members, when logged in, can still take advantage of complimentary standard shipping on orders over the minimum value. A return fee is applied to all returns. Please note sale dates may change and we can end at any time.

All contents included on the Website, such as, but not limited to, design, text, graphics, logos, video and audio clips, images, button icons and the compilation thereof, software compilations, source coding and software, are the property of Tiger of Sweden Denmark A/S or our suppliers. The contents are protected by Danish and international copyright laws. Tiger of Sweden Denmark A/S or our content suppliers own the copyright to the abovementioned. The contents of the Website may only be copied for your own private use. Any other use of the information and material on the Website, such as reproduction, modification, distribution, transmission, republication, display or performance is strictly prohibited. You may therefore not - besides your own private use - copy, display, download, distribute, alter, modify, reproduce, republish or rephrase information, text, documents or other material from the Website or any other part of the Website without the explicit consent from Tiger of Sweden Denmark A/S or our suppliers. Brand names, product names, logos and titles that appear on the Website are trademarks or trade names and are property of Tiger of Sweden Denmark A/S or our suppliers. Any reproduction of such trademarks or trade names constitutes an infringement of the owner’s rights and is strictly prohibited, unless it is for your own private use.

We are only liable for damages when such damages result from our breach of contractual obligations towards you, or in the event our liability follows from applicable statutory law. If any activities on tigerofsweden.com have caused you damage, we shall only be liable for damage to the Tiger of Sweden products, reasonable and verifiable costs incurred by you to find out the cause and amount of damages as a result of our breach of contract or liability under applicable statutory law; and reasonable and verifiable cost to prevent and diminish such damages. We shall not be liable for any damages incurred by a third party resulting from use of our products. Neither shall we be liable for your improper use of any of our products. To the fullest extent permitted by law, we shall not be liable for any damages resulting from incorrect information on the Website. The limitations mentioned above shall not apply in the event you suffer damages resulting from our gross negligence or wilful misconduct. We guard and respect our customers’ personal data and safety, although we cannot totally guarantee the security of information and payments transmitted online. To the fullest extent permitted by law, we shall not be liable for damages suffered as a result of the use of electronic means of interactions, such as, but not limited to, damages resulting from errors or delays in delivery of communication, interception or manipulation by third parties or by computer programs and transmission of viruses.

We make a great effort to avoid errors on the Website, but information, text, images, graphics, video and audio clips and other website services may temporarily contain errors, be incomplete or incorrect. In such events - to the fullest extent permitted by law - we cannot be held liable for damages resulting hereof, unless such damage is the result of our gross negligence or wilful misconduct.

We shall not be liable for any use of or any content of internet sites that this Website provides links to. Neither shall we be liable for use or content of any websites from which are linked to this Website.

Without limiting your rights as a consumer under the laws of your country, these terms and conditions as well as all disputes or claims arising hereof and of using or shopping on the Website shall be governed by the laws of Denmark.

We reserve the right to revise and amend these terms and conditions from time to time. Your order will be subject to the policies and terms and conditions in force at the time when you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you). If we change these policies or these terms and conditions after you have placed your offer, but before we send you the order confirmation, we will notify you of this. If you do not inform us that you can accept these new policies or these terms and conditions within seven working days, we will cancel your offer and notify you by e-mail.

If there is discrepancy the English version will prevail.